1300 414 053

Terms & Conditions

The Bioneer Pacific website is intended for use by customers and potential customers of the Company located within the States & Territories of Australia (only).
Users of the site are encouraged to register with a User Name and Password and this provides each user with access to the site including pricing where applicable, product information and special offers. 
Please carefully read the following terms and conditions relating to your use of the site.
All reasonable effort has been made to provide accurate information; however we do not warrant or make representations as to its accuracy and Bioneer Pacific and its related companies accepts no responsibility or liability for any losses or damages resulting from use of information published on the website.
By using our website, you agree to the Terms & Conditions of Use. We reserve the right at our sole discretion, to change, modify, add or remove portions of these terms and conditions at any time.
As such, it’s strongly recommended that these terms and conditions are checked periodically for changes.
By using this website following the posting of any changes to these terms and conditions, you agree to accept those changes.

We have made every effort to describe as accurately as possible the features and specifications of our products however; you are encouraged to contact us using 1300 414 053 or by e-mailing contact@bioneer.com.au if you are unsure and require any further clarification regarding configuration, application or use.
Custom service products that are shipped directly from the production facility to the end-user include Oligonucleotides, siRNA, miRNA, S.pombe library, gene synthesis, sequencing etc. Inventory shipped from the Melbourne warehouse includes Amplification products, Enzymes, Protein synthesis and purification products etc.
Goods purchased from Bioneer Pacific may only be used for their intended purpose as outlined in the relevant package insert, instructions for use or as detailed on the website. Any alternative use is undertaken at the customer's own risk and Bioneer Pacific and its related companies shall not be liable for replacement of product or any consequential loss or damage.

Shipping & Delivery
Custom service products are shipped directly from the Bioneer production facility in Daejeon, South Korea to the customer/end user using either Fedex or DHL on Bioneer Pacific’s account.
Importation is made by way of Bioneer Pacific’s import permits (where applicable) and all freight and import related costs are paid directly by Bioneer Pacific. The customer /end-user should never be called upon to make payments related to importation unless specifically organised with Bioneer Pacific.
Time and preparation for Custom Services products may vary depending upon the complexity of the service requested. i.e. simple, tube Oligos without modification are generally synthesised within 24-hours of receipt of order and shipped to arrive at the customer site, typically within 4 days. More complex requests including Gene Synthesis may take typically between 1 and 2 weeks.
While Bioneer Pacific assumes responsibility for importation, delays due to flight scheduling, industrial disputes or import clearances etc are beyond the control of Bioneer Pacific. We do however undertake to be diligent in facilitating expedient resolution of any such delays.
Product (non-custom) that is generally held in inventory in Bioneer Pacific’s Melbourne warehouse and ordered prior to 12 noon on a normal working day is generally shipped overnight to customers using 3rd party freight companies such as StarTrack Express, Toll etc. or local courier companies in the case of local Melbourne deliveries. Orders received after 12-noon are shipped the following day or if received on a Friday are generally shipped the following Monday. Product not available ex-stock is ordered on the Bioneer production facility twice weekly and as such these products are generally supplied within 7-10 days.
Product is shipped according to the conditions as recommended and specified by the manufacturer. Please note that shipping and long-term storage requirements may differ in specification. As such, product may be shipped ‘ambient’ but labelled ‘store refrigerated’ or shipped on ice packs but labelled ‘store -20C’.

Packaging, Handling & Delivery Charges
Bioneer Pacific charges a standard Packaging, Handling & Delivery charge of $27.00 + GST for all routine orders.
In the case of Oligo orders in excess of $300 + GST this fee may be waived.
For orders of specialised product requiring import and domestic shipment on Dry Ice, a Dry Ice surcharge may apply. Dry Ice is considered a Hazardous Good by transport companies and significant surcharges generally apply.

Title to Goods
Title to goods transfers to the customer according to whether the goods are those generally held in inventory by Bioneer Pacific or whether the goods are produced using Custom Services i.e. Oligo Synthesis that are shipped directly from the production facility to the end-user.
In the case of Custom Services, title to the goods transfers to the customer immediately the service/production  commences and/or a credit card or proforma invoice is accepted.
For items held in inventory and shipped from Bioneer Pacific’s warehouse, title transfers to the customer immediately upon shipment from the warehouse.
In both instances described, where Bioneer Pacific arranges freight/transportation on behalf of the customer, it will indemnify the customer against any product spoilage or loss arising directly from the transportation arrangements made. This indemnity will cease when the product is accepted at the customer’s premises and the customer will notify Bioneer Pacific within 24 hours regarding any concern resulting from the transportation of the goods to its premises or delivery of incorrect product or product shortage.

Returns Policy
Product determined to be faulty or not meeting the product specification can only be returned using a valid Return Authorisation Number (RAN) issued by Bioneer Pacific. Bioneer Pacific will directly liaise with the customer/end-user regarding any such issues and the physical pick-up and return of the goods.

All pricing is in Australian dollars (AUD) and prices for products, services, delivery and other charges displayed on this website are current at the time of placement on the website (errors and omissions excepted). We reserve the right to change prices at any time without notice.
From time to time, special offers and price discounts will be made available to our customers and users of this website using coupons. Offers and discounts are available until the end of the quoted period or while stocks last, whichever may first occur. We reserve the right to withdraw any offer or discount at any time without notice.
Bioneer Pacific’s standard packaging, handling & delivery charge is $27.00 which is waived for Oligo orders with a total value of $300+GST or above. This charge applies once to each specific order. Open ordered product is shipped at no-charge when it becomes available. Packaging, handling & delivery charges are reviewed periodically.
A Dry-Ice surcharge may be applied for product specifically requiring dry-ice/special handling and will be quoted directly to the customer/end-user in such instances as and when this might apply.
Australian Goods and Services Tax (GST) is applied to all orders invoiced and supplied however any or all taxes relating to importation remain the responsibility of Bioneer Pacific.

Payment for product ordered through this website can be made immediately using Credit Card according to the options provided in the online store or by Institutional Account credit terms as may be negotiated and approved from time-to-time (account holder terms & conditions apply).

Account Security
If you elect to create an account on this website you agree to provide us with true, accurate and complete information about yourself and to maintain accurate information. There is no cost to create an account on this website.

If you create an account on this website, you are entirely responsible for maintaining the confidentiality of your password and other user account information. You agree to notify us in the event of any known or suspected unauthorised use of your account or any known or suspected breach of security including loss, theft or unauthorised disclosure of yours or anyone else’s password. You are entirely responsible for any and all activities that occur under your user account.
User names and passwords may be linked to an Institutional Account. In such cases where a user on an Institutional Account ceases to be an employee or becomes unauthorised to operate on the account, it is the responsibility of the authorised officer from that particular account to notify Bioneer Pacific in writing of the need to remove any such users from association with the account. Notification should be to contact@bioneer.com.au
The Bioneer Pacific website provides the availability to pay using Credit Card. We take active steps to secure your information and we do not retain credit card details on file or in any website related database so as to prevent any unauthorised access.
Only people who are authorised to manage or view your details are involved in processing your orders for payment and they are trained in fraud prevention and management following guidelines of the Commonwealth Bank of Australia.
When using the web site, we use Secure Sockets Layer (SSL) software to encrypt data transmissions. Bioneer Pacific does not control SSL and cannot guarantee the strength or effectiveness of that encryption.
We operate secure data networks, protected by industry standard firewall and password protection.
Bioneer Pacific does not retain credit card data on file and credit card transactions require separate input for each transaction made.
Third Parties
These terms and conditions apply only to this website and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other websites or resources. In using this site you acknowledge and agree that Bioneer Pacific is not responsible for the availability of such external site resources, and does not endorse (and is not responsible or liable for) any content, advertising, products or other materials, goods or services on or available from such websites or resources.

Content within this website is protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights under applicable laws. You may not modify, publish, transmit, distribute, participate in the transfer of sale of, create derivative works of or in any way exploit or gain from the use of any of the content of this website in whole or in part. When content is downloaded to your computer, you do not obtain any ownership or interest in such content. Modification or use of the content in any form is strictly prohibited unless you receive our prior written consent from Bioneer Pacific. Our commercial partners and other third parties may have additional proprietary rights in the content which they make available on this website.