1300 414 053

Privacy Policy

What information do we collect?
Bioneer Pacific will only collect information that is used to conduct relevant business functions or activities.
We collect information from you when you create an account on our site or complete a form or template.
When placing an order or creating an account on our site you may be asked to provide your name, business name, email address, business address and phone number in addition to any other information required by us to process your order.
Statistical information relating to visitors to our site, the nature of purchases, products viewed, location etc is collected from time-to-time in the interests of improving our website and your online experience.
Our Web site uses cookies in secured areas to enable us to deliver an efficient service. Information is retained on your PC via cookies for that session only to alleviate the need for repeated entry of user identification details. You have an option to change the settings on your browser if you do not wish to accept cookies, however if you do, some of our features may not work as they were intended to.
Personal information that is not required for business or would be inappropriate is not collected however, we may from time-to-time request information relating to your professional/product related interests as they might relate to specialised marketing and customer loyalty programs.
You have the opportunity to request removal from the contact database at any time or to refuse marketing material and other communications by e-mailing us at contact@bioneer.com.au

What do we use your information for?
The information we collect from you may be used in the following ways:
To process your order – your information will be used for the express purpose of delivering the purchased product or service to you.
To send periodic emails – The email address you provide may be used to send you updates pertaining to your order, company newsletters and product updates/specials. If at any time you would like to unsubscribe from receiving future emails please e-mail your request for removal to us at contact@bioneer.com.au
To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
To personalise your experience – your information helps us to better respond to your individual needs.
To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive.
We do not sell, trade or otherwise transfer your personal information to outside parties.

Account Security
If you elect to create an account on this website you agree to provide us with true, accurate and complete information about yourself and to maintain accurate information. There is no cost to create an account on this website.

If you create an account on this website, you are entirely responsible for maintaining the confidentiality of your password and other user account information. You agree to notify us in the event of any known or suspected unauthorised use of your account or any known or suspected breach of security including loss, theft or unauthorised disclosure of yours or anyone else’s password. You are entirely responsible for any and all activities that occur under your user account.
User names and passwords may be linked to an Institutional Account. In such cases where a user on an Institutional Account ceases to be an employee or becomes unauthorised to operate on the account, it is the responsibility of the authorised officer from that particular account to notify Bioneer Pacific in writing of the need to remove any such users from association with the account. Notification should be to contact@bioneer.com.au
The Bioneer Pacific website provides the availability to pay using Credit Card. We take active steps to secure your information and we do not retain credit card details on file or in any website related database so as to prevent any unauthorised access.
Only people who are authorised to manage or view your details are involved in processing your orders for payment and they are trained in fraud prevention and management following guidelines of the Commonwealth Bank of Australia.
When using the web site, we use Secure Sockets Layer (SSL) software to encrypt data transmissions. Bioneer Pacific does not control SSL and cannot guarantee the strength or effectiveness of that encryption.
We operate secure data networks, protected by industry standard firewall and password protection.
Bioneer Pacific does not retain credit card data on file and credit card transactions require separate input for each transaction made.

Questions or Complaints
If you have any questions or complaints regarding the privacy or security of information you should contact the Privacy Officer, Bioneer Pacific on 1300 414 053 in the first instance.